Data Protection Policy

The privacy of all Mantle Developments UK Limited’s customers is important to us. Whenever Mantle Developments UK Limited needs to obtain information about our customers, all necessary steps are taken to ensure that data is used only for the purposes clearly stated. This policy document is designed to assist you in understanding how we use and safeguard the information you provide to us. This policy details what personal information Mantle Developments UK Limited stores, how we use it, why we need it, what your rights are and how you can exercise them, and how you can check and update any of your personal information. This policy is written in accordance with the General Data Protection Regulations (GDPR) 2018.


To provide you with our exceptional service we need to have certain information about you. Personal data are facts we collect about you when you sign up to and use our services. Information we store on our customers are:

  • Personal details:
  • Name
  • Postal Address
  • Home/Work Telephone/mobile number
  • Home/Work email address
  • Requirements matching our products
  • In the event of a purchase, exchange and completion dates

Sensitive data is defined as:

  • racial or ethnic origin of the data subject;
  • political opinions;
  • religious beliefs or other beliefs of a similar nature;
  • whether or not they are member of a trade union;
  • physical or mental health or condition;
  • sexual life;
  • the commission or alleged commission of any offence; or
  • any proceedings for any offence committed or alleged to have been committed by the data subject, the disposal of such proceedings or the sentence of any court in such proceedings.

Please be aware that Mantle Developments UK Limited does not obtain or process any sensitive data.


Mantle Developments UK Ltd needs to collect information about yourself. The legal bases for collecting this data are our legitimate interests, namely:

  • The identification of your potential interest in various building projects and finished products
  • To suggest and deliver products and services relevant to you
  • To improve our service to our customers

As well as for the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

Mantle Developments UK Limited also collects information so we can inform you about our products and services.


There are strict laws and guidelines in the UK which determine for how long we may hold personal data about you. These include guidelines on data protection, privacy and anti-terrorism legislation. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Records are stored securely for 7 years and then deleted or securely destroyed. We keep this information so that we can confirm that the relationship existed – and that it has ended – as well as some of its details should any previous customers either require them for future queries or complaints.


After holding your information for the required amount of time (dependent on the type of data it is) we will then remove or destroy it.

  • Physical records will be shredded on-site and then securely sealed in a confidential waste bag and collected by our paper recycling partner.
  • Electronic records will be deleted from our CRM systems, hard-drives and servers, which then sync and wipe data from all electronic devices.


We take the security of your data seriously and as such ensures appropriate levels of security for your data. We take into account the costs of implementation and the nature, scope, context and purposes of processing, as well as implementing risk assessment when handling your data. We utilise passwords, pseudonymisation, anonymisation and email encryption where necessary. All of our internal systems are securely password protected and users are automatically logged out after a specific time period of inactivity. Our servers are firewall protected and we utilise anti-virus, anti-phishing and anti-malware protection.


We need this information so that we can confirm your identity and process your order when you first sign up for our Service. We may also use your personal data for:

  • Regulatory compliance
  • We may need to share your personal data with a public authority or law enforcement agency if requested. We may also share your data to comply with UK law/regulations, or for possible legal proceedings.
  • We may need to share your information if you give us personal information that is wrong or it is discovered that you’re responsible for fraud. In these circumstances we might share your information with third parties such as law enforcement agencies, credit reference agencies and other affected third parties.
  • Credit referencing
  • We may use your personal data for purposes of undertaking credit reference searches and analysing credit worthiness.
  • Third parties
  • We may share your data with third parties to process your data.
  • We may also share your data with third parties to carry out data analysis.
  • We ensure that any third parties with whom we share data conform to the same or similar guidelines as ours and adhere to the GDPR.

The legal bases for sharing this data are our legitimate interests, namely:

  • The proper administration and management of your account
  • To suggest and deliver products and services relevant to you
  • To improve our service to our customers

As well as for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.


You have a number of legal rights in relation to the information that we hold about you, including:

  • The right to request details of the information we have about you.
  • The right to withdraw your consent to the use of your information where we are relying on that consent (for example, you can opt-out of receiving marketing messages from us). Please note that we may still be entitled to process your information if we have another legitimate reason (other than consent) for processing.
  • In some circumstances, you have the right to receive some of your information in a usable format and/or request we transmit that data to a third party where this is technically feasible. Please note that this right only applies to information which you have provided to us.
  • The right to ask that we update your information if it is inaccurate or incomplete.
  • The right to ask that we erase your information in certain circumstances. Please note that there may be circumstances where you ask us to erase your information but we are legally entitled to retain it.
  • The right to request that we restrict the processing of your information in certain circumstances. There may, however, be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request.
  • The right to make a complaint with the Information Commissioner if you think that any of your rights have been infringed by us.

To exercise any of the rights listed above, please ensure that requests are emailed to


We shall notify all relevant customers without undue delay upon Mantle Developments UK Limited, or any will provide our customer contact with sufficient information to allow their business to meet any obligations to report or inform data subjects of the personal data breach under the GDPR.

We shall co-operate with you and take such reasonable commercial steps as directed by you to assist in the investigation, mitigation and remediation of each such personal data breach.


If you would like more information on how we use your information or to raise any queries with us in relation to your information, please email

This page details Mantle Development's use of any information you provide us with and the means by which we protect your privacy. It ensures you we are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with third parties.